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Listening for Customer Wants, Desires, Fears and Frustrations

Back in July school holidays, we had the MOST amazing family holiday to Cairns and surrounds. We’ve been before and…

A Quick Tip on Prioritising Health

Last week at a Goal-Setting Workshop for clients, I was blown away by the number of people in the session…

Getting the Best out of Your Goal Setting

The divide in the room was fascinating. Half the room wanted to work on 12-month goals, a few were able…

Little Touches make a Big Difference

  It was a simple green blanket. Not sure if it was the choice of green or the texture and…

Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership

  With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As…

Leadership Success: The Fusion of Discipline and Purpose

  In the realm of tourism, where challenges and opportunities weave an intricate tapestry, the climb to leadership greatness often…

Chat GPT on Leadership – A Must Read

Anyone else loving Chat GPT? The content creation in all forms of speeches, checklists, blogs, instructions etc. Seriously I'm loving…

Seizing Opportunities: Unleashing the Potential of Existing Talent for Tourism Business Growth

As the entire industry grapples with global staff shortages, I’d like to suggest it's time to shift perspective and embrace…

How To Improve Leadership Confidence

One of the most frequent conversations I have with clients is about “How to improve Leadership Confidence”. It’s rare that…

Difficult Conversations Made Easier

No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our…

Setting Staff Up for Success

Let's imagine for a minute this is Chris and it's a Tuesday night. It's early, only 5:30 pm at the…

Strategies For Dealing with Staff who are Closed to Change

Are you in a leadership role with some very long-term staff members? It can have its benefits and challenges. Growing…

“Aloha” … You had me at hello

Made famous by Renee Zellweger and Tom Cruise in the movie Jerry Macguire in ‘96, the expression “you had me…

5 Strategies to Address Staff Shortages and Improve Customer Experience

Tourism businesses are weighing up the situation, with seasonal impacts, domestic travellers now loving being back overseas, and our favoured…

Weekend Habits that Set You Up for a Great Week

Weekend Habits that Set You Up for a Great Week Do you ever get to the end of the weekend…

Consistent Growth in the Business

Consistent Growth in the Business Whether it's season-on-season, or year-on-year, most tourism businesses want growth. They want to improve their…

Mastering Time Habits

Unlocking Efficiency and Productivity for Tourism Business Leaders In today's fast-paced world, time management is a crucial skill for individuals…

For Tourism Business Leaders feeling Overstretched and Under-resourced

Having faced unprecedented challenges in recent times, the tourism industry is not out of the woods yet. Staff shortages and…

Learn. Do. Teach.

When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we've…

Overcome High Anxiety and Stress

The long-term effects of ongoing stress and high anxiety are enormous. When we stay in a state of heightened fear,…