I was chatting with a great leader the other day. They hold a senior executive role within a tourism business.…
What activities does your business undertake daily to improve the skill and capability of the team? By way of example…
There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it…
In your tourism business you might manage a team, lead the business, need to talk to superiors, work with clients,…
What does it take to have happy customers? What keeps guests coming back time and time again or telling their…
Stuck in the day today, doing rather than leading and disappointing performance results? These are the 3 key obstacles tourism…
How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling…
Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn…
On our recent school holidays, we found warmer weather and hit the pool. So much fun and great to…
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all…
In the words of Tony Robbins “The ONLY THING that will... ❤️ change our lives 💼 change our businesses 💵…
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up…
Have you ever stopped to consider how you best learn? Recently undertaking an 8 week pottery course, really shone…
Rain, rain, go away and come again another day! Depending on where you are in the world, you may…
How often do you get the team together? Are the meetings always operational or do you get a chance to…
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set…
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes…
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day…
“She must be fearless” my brother James said. “Actually she’s not” I replied. On Anzac Day, Lucy my 11-year-old rose…
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee…
There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when…
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Case Study:
Gen was absolutely wonderful; the training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.