Category Archives: Business Growth

Focus on Attraction not just Recruitment

Do you talk about your team? Do you mention them on your business website or showcase them on social media? Do you share their skillsets, expertise and amazingness? Do you have team meeting shout-outs, or go around the room and recognise someone on the team that’s been helpful, fabulous or done something special? Do only…

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Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles

In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory,…

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Prioritising Training for Tourism Teams

If I said to you “Your tourism team is going to be entered into Sydney half or marathon in September”! What would you say? Maybe: Weirdly when it comes to sports fitness, people are more knowledgeable around what they should/shouldn’t be eating (not that we follow it). They’re even more aware of what level of…

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The Power Duo: Enhancing Business with Customer Journey and Employee Experience

In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or…

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10 Reasons You Need to Map Your Customer’s Journey

In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide…

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10 Reasons Your Tourism Business Needs An Employee Experience Framework

A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance…

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Being Clear on the Plan and Planning for Clarity

I was engaged in a thought-provoking conversation this morning with a business owner who had recently revived their tourism venture post-Covid. Their business had undergone significant changes, such as new staff, revamped systems, and altered partnerships. They were in the process of finding their footing once again. During our discussion, the business owner posed a…

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Are You Caring For Your Casuals?

Are You Caring For Your Casuals?

It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour…

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Success Comes Through Curiosity

My family and I were recently having a mini farm staycation, poop scooping and all, and it got me thinking about your tourism experience. Are there things you don’t offer because you think a customer might not want to do them? Here’s where poop scooping comes into it… my daughter is horse crazy and whenever…

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Speed of Recovery

There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies? Every business has its challenges, as every team does, and so it’s not about wishing…

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Decisive Action key for Tourism Business Leaders

This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait…

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Got Your Tourism Business Blueprint Ready for 2023?

When we work with tourism business leaders, we break the blueprint down into 4 chunks. Immediate, short, medium, and long-term goals. We know many people have a love/hate relationship with goal setting, because they often either become unrealistic numbers on a page or unachievable objectives without quality staff to make it all happen. We also…

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Aligning the Individual & Business Growth Journey

We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing…

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3 Ways to Regain Momentum

Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day to day. Their pace was hectic, they were going fast and actually great at doing. However, they weren’t actually loving who they were being, and couldn’t focus on what they needed to do…

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Getting to Goal

What does it take to get to goal? What does it mean for you to get to goal? In Weight Watchers’ world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. When I started, I put a number into the app, wrote some reasons…

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Training Up Other Leaders in the Business

It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt, however, it’s a different ball game when it comes to training others in the business up to be able to take over elements, some or much of your role. Perhaps you’re stepping back, perhaps you…

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Delivering the Ultimate in Guest Experience

What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests…

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Managing the Whelm

How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Think…

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Focus is a Super Power

Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster…

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When Personalities Collide

So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much…

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