Category Archives: Capability Development
Building out your Tourism Team Training Plan
Worked through Lisa’s big concerns about getting staff off phones for training this morning. Every minute counts. She’s short-staffed, everyone is under the pump, she’s doesn’t know where to begin when it comes to building out an effective short or long term training schedule for her business. Is the tourism business you’re in not investing…
How to Set Aside Unrealistic Expectations
As a child needs time to learn to ride a bike, play tennis, pick up and develop new skills, adults do too. We can have some pretty unrealistic expectations of people in the business world. Frequently hearing words like “they should be able to lead, they should be able to communicate, why can’t they listen,…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.