Category Archives: Capability Development

Building out your Tourism Team Training Plan

Worked through Lisa’s big concerns about getting staff off phones for training this morning. Every minute counts. She’s short-staffed, everyone is under the pump, she’s doesn’t know where to begin when it comes to building out an effective short or long term training schedule for her business. Is the tourism business you’re in not investing…

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How to Set Aside Unrealistic Expectations

As a child needs time to learn to ride a bike, play tennis, pick up and develop new skills, adults do too. We can have some pretty unrealistic expectations of people in the business world. Frequently hearing words like “they should be able to lead, they should be able to communicate, why can’t they listen,…

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