Category Archives: Performance
Getting Results from 10 with Gen!
Are you good with quick check-ins with your team? Or do conversations end up dragging on and taking way longer than necessary? One of my fave clients and I have this new arrangement that is going so well. He’s a fast talker and an action-taker. We have weekly 10 with Gen’s. Then a monthly…
Know Your Numbers: Empowering Tourism and Hospitality Leaders for Informed Decision-Making and Action-Taking
Lisa and I have been talking numbers. It’s not her strength, she loves the people more and she knows she’s got to focus on learning to love the numbers, number-crunching and hitting targets, and driving high performance. In 2024 the team has some big targets to hit. “But, how do we make the non-tangible…
How Sabotage Kills Teamwork
“Our resilience is untested until we suffer setbacks” Liz Sheppard, clinical psychologist and peak performance coach to Olympians and Athletes. Not sure about you, however I’ve always found leadership feels like 2 steps forward and 5 steps backwards most days. Everyone wants a piece of you, there are 1000 things on the to-do list, firefighting…
Do you have a love/hate relationship with time?
Time is a precious commodity, one which we too easily give away and can never get back. What’s your thing with time? Is it the wasted time in meetings (online or in person), going around in circles because people aren’t prepared, aren’t contributing, or are reluctant or avoiding decision-making? Or is it more the confusion,…
Shifting the Focus to Dynamics, rather than Tactics and Strategy
Team not hitting the numbers? Struggling with some complex people issues? So under the pump, you sometimes feel like you can’t breathe some days? Whilst our natural comfort zone might be to keep pushing the tactics and strategy. Please stop. Maybe it’s time to work on dynamics. Often overlooked, focusing on team dynamics is the…
Time Management Mastery for Busy Tourism Leaders
Every year tends to start with new goals, well-planned schedules, and a sense of control over our time. Yet, before we know it, our daily whirlwind takes over. We can feel like our days are spiraling out of control. For busy tourism leaders, regaining control over your time is crucial. Here are some straightforward tips…
Overcoming Challenges of Under-Resourced Tourism Teams
As tourism business leaders, you’ve likely encountered situations where your team’s resilience, communication, and commitment have been put to the test. Adverse Current people resource challenges facing the tourism industry are placing pressure on even the most dedicated teams, and it’s essential to address the challenges of this under-resourcing. So, what can tourism business leaders…
Destination NSW Visitor Economy Forum Takeaways
There were a lot of amazing takeouts from last week’s Destination NSW Visitor Economy Forum. Of particular interest are the insights, trends, and data around what does, might, and will affect people and importantly people leadership. The reminder about the significance of “Intergenerational Understanding” was critical with often up to 4 generations potentially working together.…
Clear and Specific Communication
Enroute to the city and passed a sign saying ‘Parking from $5’. No idea whether that’s per day, per hour, per minute. Pretty vague and likely to put the customers off, more than get drive ins. Are you vague with your communications or clear and specific? Had a boss once and used to watch her…
Navigating the Path to Authenticity: Communicating Your Tourism Business’s Values to Customers
In the realm of tourism, where choices abound and experiences vary, one vital factor sets exceptional operators apart: clarity in conveying their values to customers. It’s not enough to merely have values; it’s about making those values crystal clear to your audience. Here’s a roadmap for tourism operators on how to communicate their core values…
Mastering Delegation: 10 Tips for Tourism Leaders
As a tourism leader, you may have heard the age-old saying, “If you want a job done well, do it yourself.” While this mantra can be tempting, it can also lead to burnout and hinder your team’s growth. It’s time to reframe this mindset and get great at delegation. If you’re working on this skill,…
Be the Master of Communication: A Key to Success in Tourism
In the ever-evolving landscape of the tourism industry, one timeless truth stands tall: Communication is the linchpin of success, whether you’re finding, training, or keeping staff. Time and time again, when gathering feedback from professionals in tourism businesses of all sizes, one common refrain emerges—communication reigns supreme. It’s the thread that weaves through every role,…
Unlocking Sales Success: The 3 Key Factors Every Tourism Business Must Master
When it comes to optimising sales and getting the most out of your marketing and sales activities and team productivity, think about it in terms of these 3 key factors. Factor 1 – Leads – how many leads are you and the business getting weekly? Is this being tracked for individuals, as a team or…
Harnessing Holiday Longing to Attract Visitors
In the world of tourism, there’s a powerful yet often overlooked concept that can be leveraged to attract more visitors to your business: Vacation Deprivation. This phenomenon, where individuals yearn for a holiday but struggle to take one, presents a unique opportunity for tourism business leaders to stand out and cater to the desires of…
The Power of Leadership Confidence: Harnessing Certainty for Tourism Business Success
Confidence, a topic of great interest, plays a pivotal role in the world of leadership. For tourism business leaders, striking the right balance between certainty and doubt can make all the difference. Let’s explore the significance of leadership confidence and I’ll offer actionable insights for tourism professionals to bolster their assertiveness and decisiveness. The Crucial…
Clutter Clearer rather than Chaos Creator
Too much on your mind? Being pulled from pillar to post? Feel like you end up distracted, and never able to finish anything? It can look and feel a bit like chaos. When you’re leading a team, growing a business, looking after customers and clients, it can be very busy being all things to everyone…
Maximising Productivity: A Guide for Busy Tourism Professionals in Fast-Paced Environments
Every moment counts, doesn’t it? Time isn’t growing on trees. We all only have 24 hours in a day. Time is a VERY precious resource. As a busy tourism professional working in a fast-paced environment, mastering the art of productivity is essential. Today, we’ll delve into three key strategies to help you make the most…
A Quick Tip on Prioritising Health
Last week at a Goal-Setting Workshop for clients, I was blown away by the number of people in the session who wanted to work on their personal goals over and above their professional (work or business) goals. It showcased a real need for people to create and have time to sit down and think about…
Little Touches make a Big Difference
It was a simple green blanket. Not sure if it was the choice of green or the texture and warmth it exuded, however, I let out a very large sigh of relief and pleasure walking into this hotel room. In fact, there were many sighs of pleasure during this recent stay in regional NSW,…
Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership
With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.