Category Archives: Performance
Leadership Success: The Fusion of Discipline and Purpose
In the realm of tourism, where challenges and opportunities weave an intricate tapestry, the climb to leadership greatness often stems from a delicate balance between discipline and purpose. Neither can exist solo or drive us to succeed separately. These two pillars, when interwoven skillfully, propel tourism business leaders to unprecedented levels of growth and…
Chat GPT on Leadership – A Must Read
Anyone else loving Chat GPT? The content creation in all forms of speeches, checklists, blogs, instructions etc. Seriously I’m loving it. I find it quite a phenomenal concept after years of being in sales, marketing, product development and leadership. It does take time to personalise, ask great questions, tweak and then polish it all up,…
Seizing Opportunities: Unleashing the Potential of Existing Talent for Tourism Business Growth
As the entire industry grapples with global staff shortages, I’d like to suggest it’s time to shift perspective and embrace a new approach. Rather than fixating on shortages, and the constant search for new staff, what about if the focus could be on the untapped potential existing within current team members? Are we fully aware…
How To Improve Leadership Confidence
One of the most frequent conversations I have with clients is about “How to improve Leadership Confidence”. It’s rare that in the beginning, because people always like to show me they’re confident and they have the “S$%T” together. Yes truly. However quite rapidly within a session or two, once the facade drops and raw honesty…
Difficult Conversations Made Easier
No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our accountability calls, I’ll follow-up and ask “How’d that conversation go with Mary, Tom or Sally….” (insert name of a person for said difficult conversation). I love hearing the responses, the progress, the hiccups and the…
Strategies For Dealing with Staff who are Closed to Change
Are you in a leadership role with some very long-term staff members? It can have its benefits and challenges. Growing a business requires developing people because for a business to grow the leader and team must grow. They go hand in hand. However, what do you do if you’re implementing change, new ideas, and initiatives,…
Weekend Habits that Set You Up for a Great Week
Weekend Habits that Set You Up for a Great Week Do you ever get to the end of the weekend and feel exhausted, disorganised, and in a complete state, wishing instead that you could start the week organised and calm, instead of playing catch-up? There are a few key strategies that successful leaders use to…
Consistent Growth in the Business
Consistent Growth in the Business Whether it’s season-on-season, or year-on-year, most tourism businesses want growth. They want to improve their average nightly rates, they want to improve their passenger numbers, they want more profit at the end of the day to make the business worthwhile and sustainable. Personally and professionally. Whether you work in a…
Mastering Time Habits
Unlocking Efficiency and Productivity for Tourism Business Leaders In today’s fast-paced world, time management is a crucial skill for individuals in all walks of life, especially for tourism business leaders. However, let’s reframe the conversation and shift our focus from mere time management to the development of effective time habits. By cultivating disciplined time habits,…
For Tourism Business Leaders feeling Overstretched and Under-resourced
Having faced unprecedented challenges in recent times, the tourism industry is not out of the woods yet. Staff shortages and under-trained staff issues continue to impact tourism operations and have a significant impact on the customer experience. Now labelled across the country as the #1 critical issue to be solved, tourism business owners and leaders…
Learn. Do. Teach.
When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie.…
Overcome High Anxiety and Stress
The long-term effects of ongoing stress and high anxiety are enormous. When we stay in a state of heightened fear, anxiety, and stress, it reduces our capacity to think quickly, and effectively, and more importantly, work through decisions, problem-solving, and conflict. Most people have no awareness of their ‘reduced’ state – it’s become so “normal”.…
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory,…
Prioritising Training for Tourism Teams
If I said to you “Your tourism team is going to be entered into Sydney half or marathon in September”! What would you say? Maybe: Weirdly when it comes to sports fitness, people are more knowledgeable around what they should/shouldn’t be eating (not that we follow it). They’re even more aware of what level of…
The Power Duo: Enhancing Business with Customer Journey and Employee Experience
In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or…
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide…
10 Reasons Your Tourism Business Needs An Employee Experience Framework
A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance…
Embracing Self-Confidence: Unleashing Your Full Potential
Self-doubt and self-confidence are two opposing forces that shape our lives and determine our success. In a world filled with challenges, it’s easy to question our abilities and lose sight of our potential. However, by cultivating self-confidence, we can overcome self-doubt and unlock our true capabilities. Today, let’s embark on a journey of self-discovery, where…
5 Tips To Impress Customers and Attract Great Employees
As we all know Tourism here in Australia and globally is a highly competitive industry, with countless destinations and experiences to choose from. Whether that’s for a customer choosing or staff when looking for a place of employment. As a tourism operator, it’s important to provide a unique and memorable experience that sets you apart…
Are People Your Biggest Time-Wasters or Time-Users?
Where do your strengths lie when it comes to managing Self, Team, Business and Customer? Some will tell me they’re amazing at looking after their customers, all over it. And many say they’re pretty good on the business front, however often I hear the gap and challenges lie with the team. People say they have…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.