Category Archives: Uncategorized
Dealing with High Anxiety and Stress
Being skillful at dealing with anxiety and stress is very empowering, because rather than be driven by your negative emotions, you can tap into positive emotions and transform the way you look at life, react and respond to situations both at work and at home. This helps our ability to make decisions, deal with…
Deft Problem Solving in Your Tourism Business
Good morning and hello from Gen at The Art of Extraordinary – Talking Tourism today with a situation with Andrej & his wife in their restaurant business and Kate with her reservations team. We can sometimes make assumptions in leadership that our staff know why certain ‘procedures’ are important, however please never assume. Be really…
Your People are Your Most Important Asset
This tourism experience could be anywhere in the world, the people have made the difference. Your people are your most important asset. Are you training staff? Is your message getting across? The message being why the business exists and what’s so important and unique about it? Do you emphasise how the customer experience through language,…
Doing and Being Better at Tourism Leadership
Warning – today’s conversation a bit of a rant – about “leadership doing better and being better” because it has an impact on people. Our people in tourism are our greatest asset. Are you having the difficult conversations? Making timely and effective five decisions? Are you providing constructive feedback and performance development? Are you training…
Tourism Pro-Team Launching Soon
Stuck in the day today, doing rather than leading and disappointing performance results? These are the 3 key obstacles tourism business leaders have been articulating lately. They’re either lacking time, not got (trained) staff or the business is not making enough money. Sound familiar? After 15 years of working 1-1 with tourism operators and running…
Developing Mental Fitness
Are you over or under-compensating with physical fitness? Ever considered working on your mental fitness? Will never forget sitting at the doctor’s after the antenatal depression diagnosis, as she said “Well you’ve probably been depressed for most of your 20’s and 30’s, you just did a lot of exercise to compensate.” No kid, a lot…
Are you leading the way?
Are you the light in the darkness? A beacon of safety and support? Are you leading the way? Great leaders know how to park their own ego, get out of their own way to help others learn, grow and develop. So that a team and business can thrive and do well even in very troubled…
Getting the Team Back Together
They ran around screeching, excited, jumping and then when they went in for the hugs. At that moment I had to yell “Hold the hugs, go the virtual high fives! We’re not doing that yet?” One girl spun quickly on her heels “Why not?” she questioned. “We can at home….?” Breathing deeply and calmly I…
The 4 Key Needs to Meet for Teams Working Remotely
Hi, it’s Genevieve from the Art of Extraordinary, how are you today? Thought I’d share four key needs that you must be meeting for each and every one of your team members now, if you’ve gone remote. Am outside to enjoy a little moment of fresh air and taking a break, because it’s really important…
The Core Discipline required to Create rather than Consume
Talking to a lot of leaders lately and there is a lot uncertainty, a lot of doubt, overwhelm, people getting distracted, and a real sense of uncertainty. A feeling of doubt around trusting one’s own capabilities. It’s leaders saying, “I’m not sure if I’m making the right decision here.” And it’s the consumption of everything…
3 Shifts for Leading Self, Team, Business and Clients
How to lead yourself, your team, the business and clients through this. The world’s been turned on its head, and business as we’ve known it up until now has changed forever. So has leadership. You see, as a leader there are 4 challenges you face: 1. There is a great climate of fear and the…
Decoding Tips from Pip – Webinar #1
Decoding today’s Tourism Australia first webinar. Phillipa Harrison shared TA’s status, what they are doing, her thoughts and activities they are undertaking to steer Tourism Australia and the industry through this very challenging time. Join Genevieve Matthews, as she shares insights, tips and ideas for you, your team and business navigating the journey through COVID-19…
Is it Time to Refresh or Reset Your Boundaries?
Imagine if you built a new house. You created this gorgeous home, yours. Tell me… Would you build a fence? Would you create a garden path? Would you make sure the house had a front door on it? Or would you leave your house open… for anyone to walk in, YELL and SCREAM, make a…
Do you Bark, Bite or need some Roar?
Today a client was talking about the toughest part of her job being having to deal with all the politics and personalities, the people stuff hey! And they say you should never work with children or animals. After coaching 5 year olds through the soccer season this winter, it has been a breeze compared…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.