Tag Archives: leadership

Do you have a love/hate relationship with time?

Time is a precious commodity, one which we too easily give away and can never get back. What’s your thing with time? Is it the wasted time in meetings (online or in person), going around in circles because people aren’t prepared, aren’t contributing, or are reluctant or avoiding decision-making? Or is it more the confusion,…

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Shifting the Focus to Dynamics, rather than Tactics and Strategy

Team not hitting the numbers? Struggling with some complex people issues? So under the pump, you sometimes feel like you can’t breathe some days? Whilst our natural comfort zone might be to keep pushing the tactics and strategy. Please stop. Maybe it’s time to work on dynamics. Often overlooked, focusing on team dynamics is the…

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Leadership is Lonely

Whether you’re at the top or in a senior leadership role reporting to the CEO, a board, or the business owner, it can be very lonely. Because there is a tonne to do, it never ends. We have to keep it all together, we have to hold it in and we feel like we’ve got…

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Time Management Mastery for Busy Tourism Leaders

Every year tends to start with new goals, well-planned schedules, and a sense of control over our time. Yet, before we know it, our daily whirlwind takes over. We can feel like our days are spiraling out of control. For busy tourism leaders, regaining control over your time is crucial. Here are some straightforward tips…

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Overcoming Challenges of Under-Resourced Tourism Teams

As tourism business leaders, you’ve likely encountered situations where your team’s resilience, communication, and commitment have been put to the test. Adverse Current people resource challenges facing the tourism industry are placing pressure on even the most dedicated teams, and it’s essential to address the challenges of this under-resourcing. So, what can tourism business leaders…

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Mastering Delegation: 10 Tips for Tourism Leaders

As a tourism leader, you may have heard the age-old saying, “If you want a job done well, do it yourself.” While this mantra can be tempting, it can also lead to burnout and hinder your team’s growth. It’s time to reframe this mindset and get great at delegation. If you’re working on this skill,…

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Be the Master of Communication: A Key to Success in Tourism

In the ever-evolving landscape of the tourism industry, one timeless truth stands tall: Communication is the linchpin of success, whether you’re finding, training, or keeping staff. Time and time again, when gathering feedback from professionals in tourism businesses of all sizes, one common refrain emerges—communication reigns supreme. It’s the thread that weaves through every role,…

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Maximising Productivity: A Guide for Busy Tourism Professionals in Fast-Paced Environments

Every moment counts, doesn’t it? Time isn’t growing on trees. We all only have 24 hours in a day. Time is a VERY precious resource. As a busy tourism professional working in a fast-paced environment, mastering the art of productivity is essential. Today, we’ll delve into three key strategies to help you make the most…

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Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership

  With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve…

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Leadership Success: The Fusion of Discipline and Purpose

  In the realm of tourism, where challenges and opportunities weave an intricate tapestry, the climb to leadership greatness often stems from a delicate balance between discipline and purpose. Neither can exist solo or drive us to succeed separately. These two pillars, when interwoven skillfully, propel tourism business leaders to unprecedented levels of growth and…

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Chat GPT on Leadership – A Must Read

Anyone else loving Chat GPT? The content creation in all forms of speeches, checklists, blogs, instructions etc. Seriously I’m loving it. I find it quite a phenomenal concept after years of being in sales, marketing, product development and leadership. It does take time to personalise, ask great questions, tweak and then polish it all up,…

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How To Improve Leadership Confidence

One of the most frequent conversations I have with clients is about “How to improve Leadership Confidence”. It’s rare that in the beginning, because people always like to show me they’re confident and they have the “S$%T” together. Yes truly. However quite rapidly within a session or two, once the facade drops and raw honesty…

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Consistent Growth in the Business

Consistent Growth in the Business Whether it’s season-on-season, or year-on-year, most tourism businesses want growth. They want to improve their average nightly rates, they want to improve their passenger numbers, they want more profit at the end of the day to make the business worthwhile and sustainable. Personally and professionally. Whether you work in a…

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For Tourism Business Leaders feeling Overstretched and Under-resourced

Having faced unprecedented challenges in recent times, the tourism industry is not out of the woods yet. Staff shortages and under-trained staff issues continue to impact tourism operations and have a significant impact on the customer experience. Now labelled across the country as the #1 critical issue to be solved, tourism business owners and leaders…

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Learn. Do. Teach.

When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie.…

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Focus on Attraction not just Recruitment

Do you talk about your team? Do you mention them on your business website or showcase them on social media? Do you share their skillsets, expertise and amazingness? Do you have team meeting shout-outs, or go around the room and recognise someone on the team that’s been helpful, fabulous or done something special? Do only…

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Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles

In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory,…

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Prioritising Training for Tourism Teams

If I said to you “Your tourism team is going to be entered into Sydney half or marathon in September”! What would you say? Maybe: Weirdly when it comes to sports fitness, people are more knowledgeable around what they should/shouldn’t be eating (not that we follow it). They’re even more aware of what level of…

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The Power Duo: Enhancing Business with Customer Journey and Employee Experience

In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or…

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Unlocking Success in Business: Mastering Self, Others, and Business Leadership

While my bestie is lounging by the pool, I find myself deep in thought this morning. The topic that has captured my attention is “Roadblocks.” It coincides with a recent training session I attended, where the central themes were goal setting, momentum, and commitment to action. In the realm of business, we often become our…

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