• Tourism Pro-Team is for established tourism businesses that have a team of minimum 7+ staff and emerging leaders in the business. Ideally the business owner participates in conjunction with key senior or executive leadership team members, as it's a known fact, change happens from the top down and we want you to have the best possible impact and most influence from participating in the program. Decision-making responsibility is key. We do have senior / executive leaders from tourism businesses participate independently with confirmed support from owners/CEO's and a reporting mechanism to ensure accountability and leadership outcomes are aligned with the business capability development needs.

• Tourism Pro-Team focuses on business leadership capabilities. So even if you are not the business owner, we love working with senior or executive tourism leaders to improve their influence and impact with and across team/s. As long as you promise to get the buy-in and engagement of the business owner/CEO, so you can make the necessary improvements across and in your business area and other departments when and where appropriate. You do need to be in a decision-making and in a financially influential role within a business. The program is for those wanting to become extraordinary leaders, ready and willing to work on and develop their business leadership skills.

• The Live Accountability Calls are monthly on a Tuesday at 10am SYD, AUS time during NSW term time. We do our best to avoid School Holidays where and when possible for some states across Australia. You can get the updates and schedules and links to sessions inside The Art of Extraordinary Facebook Group (you get access when you join).
• The Pro-Team Strategy Calls are monthly on a Tuesday at 10am SYD.
• You can ask Genevieve questions during accountability and strategy calls and you’ll be able to get your answers right away.
• If there will be any changes to scheduling, we’ll let you know ahead of time.
• You can also refer to the Events page link in the private Facebook group. (usually pinned to the top for easy access)
• If you cannot make the above session times, we record sessions for later viewing.

Yes, fingers crossed. We'll be meeting 3 x per year in Sydney, Australia. Dates are confirmed with the calender invites when you're onboarded into the program. We meet in March, August and November each year. There is so much value from pressing pause on your day to day commitments, coming together with our amazing tourism community, sharing, learning, problem-solving and collaborating.

Events may return online if there is mandatory requirements due to health regulations, however we will be endeavouring to continue to meet in person and run our business leadership intensives.

We love to share and talk about the amazing tourism leaders and the product experiences we work together with. Firstly, because we KNOW the incredible impact it has on individuals, teams, business and community-wide. So it is a delight to share the wins, experiences, growth and contribution our tourism leaders make and also how amazing their tourism products and experiences are.

So to become a Tourism Case Study, it's quite simple...

You just need to go through the entire program, make sure you implement everything you have learnt in the program, and share your results with Genevieve. It’s going to be like a free promotion for you and the business when Genevieve talks about you and the team, your amazing business, online, in blogs, Facebook Lives, and in other places.

• If we’ve missed anything, or there’s something you need to know, just ask. Shoot a quick email to [email protected] with the words ‘QUESTION’ in the subject line and our support team will help out.
• The good news is that you can ask business-related questions on the The Art of Extraordinary Facebook group (you get access when you join), and then Gen can answer your questions and the other members of the program can share their experiences with you.

• Yes, you will receive The Art of Extraordinary Coaching Cards in the mail. We encourage you to use these coaching cards yourself regularly and with your team during team meetings and in 1-1 staff development sessions.

• Tourism Pro-Team focuses on the 3 CORE AREAS of your business leadership: The way you CREATE your vision, how you LEAD with purpose and what you do to PERFORM at your peak. The program focuses on helping you bring out the best in yourself and the team, improving engagement, accountability from team and leaders and profitability for the business. Genevieve brings over 30+ years in the tourism industry and has worked with hundreds of different business leaders over the years. The key to making this program really work for you is to implementation. It may not be everything, it will be 3-5 key strategies or steps, ideas or concepts that really make a difference for the you, the team and business. The program also works on accountability. Ensuring you get out of the day to day, press pause and look up to focus on short/medium and longer term priorities that are key for team and business performance.

• Thank you for playing The Art of Extraordinary™ Coaching Cards. In Tourism Pro-Team, everything you have experienced either at a past event, or whilst playing the cards, or if you’re already read the E-book or other resources, will be explained in detail with specific steps to implement. Even if we've worked together in the past, where you and the business at right now, is different to then. You will get more essentials and more visuals during the coaching calls, along with recorded sessions, how-to guides, templates, hot seat interviews, guest speaker experiences and so much more juicy goodness to help you thrive in your leadership role. If you've already had coaching with Genevieve in the past and you're back for more, then you know the value of having a coach on your team. Supporting you from the sidelines, holding you to account to achieve those much desired goals and to celebrate the wins, hiccups and highs that are a normal part of business. Genevieve and the team really looks forward to working with you.

The Tourism Pro-team runs for 12 months enabling and allowing you to implement, take action and see results. Change doesn't happen overnight! We encourage you to test and measure with your team, so that you'll see the marked difference from start to finish. We'll work with you on these tests and measures at the commencement of our coaching together and review on completion. We are all about seeing you kick goals and get the results. Given the challenges the tourism industry has faced in the last few years, there is no normal, there is a new now and we're committed to seeing you and the business thrive again or stabilise again, perhaps you've have different challenges going on depending on location, resources, product offering. So many variables, we're here to support you with all things well-being, people leadership and business recovery.

P.S We also have a Start & See (1 month arrangement) We want to make sure you're a match for us and we're a match for you. That's our 30 day money back guarantee. From there, it's a LOVE IT or leave us decision. That happens at the 4 month mark. We agree to part ways and shake hands. Some of our clients stay for years. We are always focused on implementation and results.

How much is it costing you? Tourism leadership is crucial for business success. Our coaching style and methodologies aren't everyone's cup of tea, we like to be upfront and have a good chat about what's working well for you already and what's perhaps not. We'll ask 'What have you already tried or not yet'? We are cheering for you and will make sure you have the essential next steps to achieve your goals. Whether we're a match and decide to work together or not, let's discuss that. We want to see you absolutely THRIVE at leadership, to build, grow and maintain a high performing team. So let's talk and see what you think you need next and what's really needed for your team and business.

We'll absolutely point you in the right direction for alternative resources or help, or let you know if it's our area of speciality.

Email: [email protected] or phone M. +61 400 508108 to make an appointment to talk.