Harnessing Holiday Longing to Attract Visitors

In the world of tourism, there's a powerful yet often overlooked concept that can be leveraged to attract more visitors…

The Power of Leadership Confidence: Harnessing Certainty for Tourism Business Success

Confidence, a topic of great interest, plays a pivotal role in the world of leadership. For tourism business leaders, striking…

Key Takeaways from the NoVacancy Conference: Insights for Tourism & Hospitality

Last week I attended the NoVacancy Conference held at the ICC in Sydney. With an impressive show floor exhibiting innovative…

The Power of Exceptional Customer Service in Venue Selection: Insights for Tourism Leaders

In the ever-evolving landscape of the tourism industry, customer service remains the cornerstone of success. As I find myself in…

Clutter Clearer rather than Chaos Creator

Too much on your mind? Being pulled from pillar to post? Feel like you end up distracted, and never able…

Maximising Productivity: A Guide for Busy Tourism Professionals in Fast-Paced Environments

Every moment counts, doesn't it? Time isn't growing on trees. We all only have 24 hours in a day. Time…

Listening for Customer Wants, Desires, Fears and Frustrations

Back in July school holidays, we had the MOST amazing family holiday to Cairns and surrounds. We’ve been before and…

A Quick Tip on Prioritising Health

Last week at a Goal-Setting Workshop for clients, I was blown away by the number of people in the session…

Getting the Best out of Your Goal Setting

The divide in the room was fascinating. Half the room wanted to work on 12-month goals, a few were able…

Little Touches make a Big Difference

  It was a simple green blanket. Not sure if it was the choice of green or the texture and…

Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership

  With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As…

Leadership Success: The Fusion of Discipline and Purpose

  In the realm of tourism, where challenges and opportunities weave an intricate tapestry, the climb to leadership greatness often…

Chat GPT on Leadership – A Must Read

Anyone else loving Chat GPT? The content creation in all forms of speeches, checklists, blogs, instructions etc. Seriously I'm loving…

Seizing Opportunities: Unleashing the Potential of Existing Talent for Tourism Business Growth

As the entire industry grapples with global staff shortages, I’d like to suggest it's time to shift perspective and embrace…

How To Improve Leadership Confidence

One of the most frequent conversations I have with clients is about “How to improve Leadership Confidence”. It’s rare that…

Difficult Conversations Made Easier

No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our…

Setting Staff Up for Success

Let's imagine for a minute this is Chris and it's a Tuesday night. It's early, only 5:30 pm at the…

Strategies For Dealing with Staff who are Closed to Change

Are you in a leadership role with some very long-term staff members? It can have its benefits and challenges. Growing…

“Aloha” … You had me at hello

Made famous by Renee Zellweger and Tom Cruise in the movie Jerry Macguire in ‘96, the expression “you had me…

5 Strategies to Address Staff Shortages and Improve Customer Experience

Tourism businesses are weighing up the situation, with seasonal impacts, domestic travellers now loving being back overseas, and our favoured…