Case Studies - The Art Of Extraordinary

Opera Australia

As a result of working with Gen, I developed, presented and implemented a post covid international marketing and distribution strategy, which in turn recovered our % of international sales back to the company in 18 months.

JTB Travel

I loved seeing the team participating, contributing, challenging each other, and working together on ideas. By agreeing together on outcomes, the team took ownership of their tasks.

Life’s An Adventure

Transitioning into a new role within the business, I found the initial challenge was knowing where to begin in implementing a process for the team. I’ve now developed processes, implemented plans, and set goals, and knowledge about how to communicate with, and get the best out of my team.

Wildlife Coast Cruises

I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities. I feel overall my skills as a leader have improved.

Kelly’s Beach Resort

We have been able to move forward on handling complicated business structures, hire new team members and lighten the load, so I can focus on myself and my family, whilst maintaining an important leadership role within the business.

Life’s an Adventure

This program has been truly invaluable and has meant we have restructured our staffing, employed new key people to move our business forward, and put in place some essential processes, future business goals and strategies.

AAT Kings

AAT Kings is Australia’s favourite guided holiday company, with over 100 years of experience, and a wide range of Day Tours, Short Breaks and Guided Holidays making them the perfect way to experience the best of Australia and New Zealand.

SeaLink Marine and Tourism

My big takeaway was the importance of taking time to sit down and discuss things, making the plan and working the plan is paramount. The old adage to have time to “work on the business instead of being too busy working in it” is very important.

Bundaberg Tourism

Originally, I reached out to Genevieve for assistance in transitioning from one of the team to a leadership role. Gen’s coaching helped me to establish and understand the type of leader I wanted to be, and what the organisation needed as it evolved into a more dynamic and vibrant DMO

Anchor Belle Holiday Park

We’re so much clearer about our priorities and structure for moving the business forward now.

Ocean Escape

I have implemented a lot in regards to my calendar, organisation, outsourcing aspects around cleaning, marketing and administration, particularly to help during high season periods. Personally, I started to build clear boundaries, as I did have trouble saying no.

PI Winery & The Westernport

I am striving to introduce more structure and accountability, and perhaps most importantly I have realised I am not facing the daily challenges of a small tourism business alone – I have met others in a similar position and now have a framework to reach out if required.

Ingenia Big 4 Phillip Island

Doing the program reminded me of what sort of leader I am and want to be, as a work in progress, because everyone needs a different kind of leader.

Phillip Island Circuit

It wasn’t just a dot point list on leadership and how to do things. Through the program, I learnt it is ok to be the sort of leader that aligns with my own integrity and values, and apply the tools to suit and fit my leadership style.