Daily Archives: March 30, 2023
6 Essentials to Ensure Amazing Customer Experience
Ensuring an amazing customer experience is essential for the success of any tourism business. Here are 6 key essentials to consider, in fact, give yourself a rating… then perhaps ask your customers, guests, passengers, and participants what they think. Ultimately it’s not how well we think we’re doing, it’s what the customer thinks! Personalisation: Customers…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.