Daily Archives: July 25, 2023

“Aloha” … You had me at hello

Made famous by Renee Zellweger and Tom Cruise in the movie Jerry Macguire in ‘96, the expression “you had me at hello” has never been more important for tourism businesses. The initial connection and rapport – a truly genuine and heart-felt hello and welcome is fundamental to the customer’s experience. Whether it’s via telephone, in…

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