Do you know some of the micro habits that are helpful or harmful in your world? Whether it’s around your…
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our…
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s…
Delegation doesn’t necessarily come naturally to everyone. If you had parental influence anything like mine, the mantras were “If a…
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in…
What does it take to get to goal? What does it mean for you to get to goal? In Weight…
It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt,…
Did you know only 20% of teams ever achieve 80% of their potential? Is your team one of the 20%…
We’re approaching the Australian Open again, and I’m reminiscing about the extraordinary viewing of those two weeks in 2022!! Leadership…
Happy New Year! I know you work in tourism, but you might be lucky enough to have had some time…
At the moment, being in tourism is pretty stressful! When we all have our own family and personal commitments this…
One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting…
I was chatting with a great leader the other day. They hold a senior executive role within a tourism business.…
What activities does your business undertake daily to improve the skill and capability of the team? By way of example…
There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it…
In your tourism business you might manage a team, lead the business, need to talk to superiors, work with clients,…
What does it take to have happy customers? What keeps guests coming back time and time again or telling their…
Stuck in the day today, doing rather than leading and disappointing performance results? These are the 3 key obstacles tourism…
How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling…
Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn…
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Case Study:
Gen was absolutely wonderful; the training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.