Build a Stronger Tourism Team and Grow Their Capabilities

Do you frequently find yourself climbing or falling into the problem box?

Suddenly you’re the one in there solving everyone’s problems.

Or do you love being the ‘go-to’, the guru answering all the questions?

If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of the problem box.

Ask great questions to encourage team members to problem solve for themselves rather than directing and telling too much.

Take a step back and ask “What will help my team the most here?”

Take a few moments to ask some pertinent open-ended questions that get your team members thinking for themselves, and this will actually serve the team better in the long run.

Are you great at asking questions to get the team thinking and coming up with answers to their own problems?


Maybe do a reset, and next time a staff member asks you a question, you could ask:

– What’s your opinion?

– What have you already tried?

– What else have you considered?

– What else might work now?

– What are three ways to solve this problem right now?

– Who else could help you with this issue?

– How have we solved this problem in the past?

– If you already knew the answer, what do you think could be an ideal solution?

– What could be the next best steps to take here?


There is no one perfect question, it’s about adapting these to the context of the situation.

Rather than simply solving the problem for them, get them to come up with the answer themselves. You may need to provide some guidance along the way.

And yes, you’re probably pushed for time, but taking a few extra minutes in your day (several or many times over) is really worth it in the long run. Empowering your team to think outside the box, come up with new ideas, and solve problems themselves, will see their need for help reduced.

Sometimes it might be about you helping them trust their own abilities, build confidence, or fill technical gaps, missing business acumen and knowledge that needs development. Work out where the opportunities are for each individual on your team and help them grow.

Keep out of the problem box and hold the ladder for your team. Ideally, you’ll all get better at staying out of the box instead of falling in.

Here’s to problem-solving.

Big love




P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities:

  1. Grab a free copy of Smash Indecision and Overwhelm, 4 Steps for Better Business Leadership E-book
    It’s the road map to overcoming doubt and indecision, how to deal with “overwhelm” to improve your business leadership capabilities. —Click Here
  1. Join the Tourism Business Leader’s Facebook group and connect with like-minded leaders focused on building highly effective teams
    It’s our Facebook community where smart leaders get to learn more about creativity, leadership and performance for tourism business success. —Click Here
  1. Join our Tourism Pro-Team Program
    Helping tourism business leaders develop their skills to improve engagement, accountability and performance of the team. If you’d like to work with me so you can stop being reactive, have the difficult conversations and drive performance to get the results you want and know the business need then…message PRO to me here and I’ll get you all the details.
  1. Let’s get the Whole Team Together
    Would you like a different perspective and someone else at the front of the room or on zoom/teams to lead regular and consistent team building, accountability, and engaging learning experiences, that drive results and outcomes for individuals, teams, and the business? If you feel a little challenged with everything going on, maybe sounding like a cracked recorded saying things repeatedly, or actually not 100% how to motivate and inspire the team, given the current nature of business, it may be useful for us to chat. Message TEAM to me here… and tell me a little about the business, your team, and what you’d like to work on together.

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