Category Archives: Leadership Capability
Struggling with Current Tourism Challenges
Struggling with the Challenges facing the Tourism Industry right now? We call it the Leadership Upgrade Experience, where we focus very specifically on decision-making, problem-solving and action-taking. Instead of being erratic, avoiding and reactive – home your skills to be about quality decisions, strategic problem solving and confident action-taking. Whether it’s the sleepless nights…
Being a Connected, Courageous and Purposeful Tourism Leader
Conversation about “connection” and how as tourism leaders are we potentially now people pleasing as a way to not offend or upset staff or possibly avoiding giving the required performance feedback that is critical for business growth. Are you as leader maximising opportunities across all areas of attracting, converting and delivering the tourism experience? Is there…
Why guilt and shame in the workplace are NOT ok!
Guilt and shame are ineffective, unproductive and absolutely have the reverse effect. Rather than engaging and getting work done, they disengage teams, slows everybody down. Now I would be the first to admit, as a leader, there have been times in my life where I have used those strategies. For leading from people, for getting…
Communication is Key for Great Leadership
If you want the answer, it is one word. COMMUNICATION Across the last few months talking to hundreds of business leaders, whether in CEO, GM, department managers, supervisors or team leader roles, regardless of title; the resounding key requirement for every business has been communication. Often leaders think they’re pretty good at it. Doing enough.…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.