Difficult Conversations Made Easier

No matter how hard difficult conversations are, they only become easier with practice. In coaching sessions, when we have our accountability calls, I’ll follow-up and ask “How’d that conversation go with Mary, Tom or Sally….” (insert name of a person for said difficult conversation). I love hearing the responses, the progress, the hiccups and the momentum.

No situation ever goes perfectly. There is no perfect, only progress.

Now I could sugarcoat it and say it’s not a difficult conversation and call it something fabulously positive.

However, let’s keep it real.

Difficult convos are difficult. It’s a personal thing and if you’re reading this and nodding, you’ll know what I mean. For those of you who don’t find them difficult, this isn’t for you.

The avoider, procrastinator, or often the people pleaser, can come out to play and worry about upsetting someone, saying the wrong thing, not getting it right, or doing a great job of it.

Giving feedback can be a hairy experience for a few reasons.

No one has ever showcased a great way to do it ie. with us when a boss has given us feedback in the past.

No one has taught us a framework that might genuinely be helpful for having the conversation.

Likewise, we may not have had the opportunity to learn about individual personalities and differences, so we can adapt our approach.

We may think it’s all about personality and forget about referencing capability development.

The radar is on performance management rather than performance development.

So when I get the response “Oh no, I didn’t have that conversation. It’s still on my to-do list.”

Then we start talking about tactics and ways to start to love performance development conversations, giving feedback, and having difficult conversations on any topic.

Do you have a love/hate relationship with the difficult conversations?






P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities:

  1. Grab a free copy of Smash Indecision and Overwhelm, 4 Steps for Better Business Leadership E-book It’s the road map to overcoming doubt and indecision, how to deal with “overwhelm” to improve your business leadership capabilities. —Click Here
  2. Join the Tourism Business Leader’s Facebook group and connect with like-minded leaders focused on building highly effective teams It’s our Facebook community where smart leaders get to learn more about creativity, leadership and performance for tourism business success. —Click Here
  3. Join our Tourism Pro-Team Program Helping tourism business leaders develop their skills to improve engagement, accountability and performance of the team. If you’d like to work with me so you can stop being reactive, have the difficult conversations and drive performance to get the results you want and know the business need then…message PRO to me here and I’ll get you all the details.
  4. Let’s get the Whole Team Together Would you like a different perspective and someone else at the front of the room or on zoom/teams to lead regular and consistent team building, accountability, and engaging learning experiences, that drive results and outcomes for individuals, teams, and the business? If you feel a little challenged with everything going on, maybe sounding like a cracked recorded saying things repeatedly, or actually not 100% how to motivate and inspire the team, given the current nature of business, it may be useful for us to chat. Message TEAM to me here… and tell me a little about the business, your team, and what you’d like to work on together.

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