There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or on hold till budgets or the stars align.
It gets my creative juices flowing with clients when we sit (or stand) and explore, map and discover what’s currently in existence and working really well and then where the gaps, challenges and opportunities lie.
Both to better look after and serve potential new, old and existing clients/customers as well as how to hone and improve the employee journey and the experience each and every staff member is having, whether they’re wanting to be employed, a week in or 10 years employed.
Sometimes we do it as a stand up workshop armed with butchers paper and sticky notes, sometimes it’s via zoom and an online white board session. No matter the size of the business, a team of two or two hundred, it is still critical to understand the value and importance of clearly identifying, understanding and improving the journey for your employees and customers alike.
As I said earlier, they go hand in hand – because our business is nothing without customers and nothing without our employees either. We need both and both matter a HECK of A LOT.
Hence, I get very very VERY passionate about this subject.
Are you? Does it get your creative juices flowing? Or is it a foreign concept?
Do you already have a Customer Journey Map and an Employee Experience Framework?
Or could it be time to take a closer look, review and reflect on opportunities for improvement?
Love to partner with you on exploring these two fundamentals.
Genevieve
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities:
- Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience
Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team and grow a thriving business. Accelerate results for you, the team and business with this step-by-step tool. — Click here
- Join the Empowering Leaders in Business Facebook group and connect with like-minded leaders focused on high-performance team success
It’s our Facebook community where smart leaders get to learn more about creativity, leadership and performance. — Click Here
- Join our next Mental Fitness for Leaders Program
Helping leaders develop their skills for well-being, relationship and conflict management, productivity, and peak performance in the workplace. If you’d like to work with me on your business leadership skills to ensure high engagement, accountability, and results for and across the team…message PQ to me here and I’ll get you all the details.
- Let’s get the whole team together
Would you like a different perspective and someone else at the front of the room or on zoom/teams to lead regular and consistent team building, accountability, and engaging learning experiences, that drive results, and outcomes for individuals, teams and the business? If you feel a little challenged with everything going on, maybe sounding like a cracked recorded saying things over and over again, or actually not 100% how to motivate and inspire the team, given the current nature of business, it’s may be useful for us to chat. Message TEAM to me here… and tell me a little about the business, your team, and what you’d like to work on together.
