Your People are Your Most Important Asset

This tourism experience could be anywhere in the world, the people have made the difference. Your people are your most important asset. Are you training staff? Is your message getting across? The message being why the business exists and what’s so important and unique about it?

Do you emphasise how the customer experience through language, interactions and conversations are so essential for your passengers, guests, visitors etc?

Do you talk specifically about this with your team whether 1-1 for individual development or as a team?

Are you articulating the ‘why’, so staff know this, the team exudes this and the customer experiences it.

The emotions, the feelings, the memories remain from interactions with your tourism team, this is what the customer remembers and takes away with them, wanting to return time and time again because of this. They tell their friends and share it.









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