Tag Archives: business growth
Enhancing Staff Training in the Tourism Industry: Embracing Visual, Auditory, and Kinesthetic Learning Styles
In the dynamic and customer-centric tourism industry, providing effective staff training is essential for delivering exceptional experiences to visitors. However, not all employees learn in the same way. Recognising and catering to different learning styles can significantly improve the training process, and in turn the customer experience. In this article, we’ll explore how visual, auditory,…
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide…
10 Reasons Your Tourism Business Needs An Employee Experience Framework
A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance…
Being Clear on the Plan and Planning for Clarity
I was engaged in a thought-provoking conversation this morning with a business owner who had recently revived their tourism venture post-Covid. Their business had undergone significant changes, such as new staff, revamped systems, and altered partnerships. They were in the process of finding their footing once again. During our discussion, the business owner posed a…
Unlocking Your Unique Selling Points: Standing Out in the Tourism World
In the realm of tourism, where competition is fierce and marketing is paramount, articulating your USPs (Unique Selling Points) has become a topic of great significance. Every business needs to identify what sets their product or service apart, what makes them special, and how they can be seen, heard, and noticed amidst the crowd. One…
Are You Caring For Your Casuals?
It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour…
6 Strategies to Shift Your Mindset from Time-Poor to Focus-Rich
A key theme in a recent group coaching call was being Time Poor. We know there are never enough hours in the day to get it all done. However, I invited participants to change their mindset, thinking, and routines because otherwise if we keep saying “we’re time-poor”, guess what? We’ll remain time-poor. Please think about…
What’s more important, mindset or marketing?
When it comes to tourism leadership and growing tourism business, what’s more important, mindset or marketing? The reason I ask…. I frequently have this conversation. What matters more? Or what matters most? And what do they both mean?! Many tourism business leaders aren’t doing well at marketing – think attracting tourists to their business because…
All Conversations Count
When it comes to people’s problems, are you nipping things in the bud? Sitting and contemplating, or sweeping them under the carpet? Ignoring them and praying either the situation will sort itself out, they’ll sort themselves out, or people will grow up and get over it, move on, and forget about it? I’ve heard all…
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies? Every business has its challenges, as every team does, and so it’s not about wishing…
Decisive Action key for Tourism Business Leaders
This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait…
Got Your Tourism Business Blueprint Ready for 2023?
When we work with tourism business leaders, we break the blueprint down into 4 chunks. Immediate, short, medium, and long-term goals. We know many people have a love/hate relationship with goal setting, because they often either become unrealistic numbers on a page or unachievable objectives without quality staff to make it all happen. We also…
Aligning the Individual & Business Growth Journey
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weight Watchers’ world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. When I started, I put a number into the app, wrote some reasons…
Training Up Other Leaders in the Business
It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt, however, it’s a different ball game when it comes to training others in the business up to be able to take over elements, some or much of your role. Perhaps you’re stepping back, perhaps you…
3 Ways to Re-gain Momentum
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day-to-day. Their pace was hectic, they were going fast and they were actually great at doing it. However, they weren’t actually loving who they were being and weren’t able to focus on what…
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…
Ready to Present
Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.