Tag Archives: business growth
What’s more important, mindset or marketing?
When it comes to tourism leadership and growing tourism business, what’s more important, mindset or marketing? The reason I ask…. I frequently have this conversation. What matters more? Or what matters most? And what do they both mean?! Many tourism business leaders aren’t doing well at marketing – think attracting tourists to their business because…
All Conversations Count
When it comes to people’s problems, are you nipping things in the bud? Sitting and contemplating, or sweeping them under the carpet? Ignoring them and praying either the situation will sort itself out, they’ll sort themselves out, or people will grow up and get over it, move on, and forget about it? I’ve heard all…
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies? Every business has its challenges, as every team does, and so it’s not about wishing…
Decisive Action key for Tourism Business Leaders
This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait…
Got Your Tourism Business Blueprint Ready for 2023?
When we work with tourism business leaders, we break the blueprint down into 4 chunks. Immediate, short, medium, and long-term goals. We know many people have a love/hate relationship with goal setting, because they often either become unrealistic numbers on a page or unachievable objectives without quality staff to make it all happen. We also…
Aligning the Individual & Business Growth Journey
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weight Watchers’ world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. When I started, I put a number into the app, wrote some reasons…
Training Up Other Leaders in the Business
It’s all well and good to be a solid leader oneself and possibly have years of experience under the belt, however, it’s a different ball game when it comes to training others in the business up to be able to take over elements, some or much of your role. Perhaps you’re stepping back, perhaps you…
3 Ways to Re-gain Momentum
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day-to-day. Their pace was hectic, they were going fast and they were actually great at doing it. However, they weren’t actually loving who they were being and weren’t able to focus on what…
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…
Ready to Present
Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day…
For or Against
Best session ever with a client today. Reflecting on the growth, learnings and improvements made across the last 7 months. As well as a great summary document, we could see the data measuring the growth and momentum achieved. Do you ever stop and take stop of where you’re at and how far you’ve come as…
Motivation for the New Year
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
New Year – Fresh Start
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
Limping or Limboing? Wrapping up 2021
So it’s a funny time of year, some businesses amping up for the festive season, some industries work through and others begin the wind down where everything stops and everyone takes a break. Some of us are feeling smashed and exhausted after a huge 12 months, others revitalised and refreshed…and some of us, probably not…
Retaining, Training or Harnessing Talent
There are a lot of conversations about the mass resignation happening in the US. Will Australia face it too? Has it started already? Some businesses and industries are struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…
Going Back to Basics
A recent learning to share. We got a dog through Covid and I’ve hurt my shoulder/arm with excessive ball/stick throwing. 🙁 Not something I’d have thought would be an issue, however exacerbated with all the mouse and repetitive tech usage, sitting at a computer. So yes a pain, discomfort, however like with everything, there is…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.