Tag Archives: Capability Development
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies? Every business has its challenges, as every team does, and so it’s not about wishing…
Decisive Action key for Tourism Business Leaders
This morning this very phrase was top of mind and used frequently when brainstorming with a client. “If not now, when?” It can be a powerful motivator when it comes to decision-making and taking action. In the face of business difficulties and issues that are impacting the tourism industry, it can be tempting to wait…
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of…
Aligning the Individual & Business Growth Journey
We are humans, not robots. Effective thinking is critical for business leadership. For leading self, others and the business. Our businesses have evolved and adapted over the last 3 years, in many different ways, shapes and forms. Especially in tourism, and depending on location, size and so many variables. What we may find ourselves needing…
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling…
Learning to Delegate
Delegation doesn’t necessarily come naturally to everyone. If you had parental influence anything like mine, the mantras were “If a job’s worth doing, it’s worth doing well” and “If you want a job done well, do it yourself”. Yes literally, that’s what I grew up with. I watched my Dad, an amazingly hard working man,…
Activities to Improve Skill & Capability across the Tourism Team
What activities does your business undertake daily to improve the skill and capability of the team? By way of example – any of these; Team meetings Staff training Onboarding new starters Performance development Strategic planning session Constructive feedback conversations And there is so much more… Are you doing any of these today or something else?…
Stop Avoiding Difficult Conversations
In your tourism business you might manage a team, lead the business, need to talk to superiors, work with clients, or at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion…
Workshopping the 3P’s
How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on the product (or service), process, or spend time talking to people. I love using the 3 P’s technique. Product, Process, and People Often many businesses get caught up or…
Positively Patient
Like many after 2 years of avoiding it, Covid entered the house in March. We all got it. Hit heavy and hard. So many lessons from the journey around patience and perseverance. Also a timely reminder about one’s own mortality and putting the oxygen mask on self first. Whilst many have experienced mild even no…
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day…
For or Against
Best session ever with a client today. Reflecting on the growth, learnings and improvements made across the last 7 months. As well as a great summary document, we could see the data measuring the growth and momentum achieved. Do you ever stop and take stop of where you’re at and how far you’ve come as…
Motivation for the New Year
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
Beating the Back to Work Blues
Coming back to work after any holiday is always tough. I love my work, my clients and team yet honestly, I still get those holiday blues. So thought these tips might be helpful to get you back in the zone, focused and ready for work. First things first am a big fan of the brain…
New Year – Fresh Start
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
Is it Fact or Feeling?
Ever find yourself getting caught up rehashing a situation from work, its 3am and it’s still playing out in your head? Or getting worked up over something in the middle of the day, that distracts you from the to-do list, taking action etc. My client Lisa used to have it happen quite a bit. Till…
Limping or Limboing? Wrapping up 2021
So it’s a funny time of year, some businesses amping up for the festive season, some industries work through and others begin the wind down where everything stops and everyone takes a break. Some of us are feeling smashed and exhausted after a huge 12 months, others revitalised and refreshed…and some of us, probably not…
Sharing the Big Wins
One of my fave things ever about being a coach, is cheering on the sidelines and watching the big wins. Seeing clients overcome challenges, dig deep, make progress, 3 steps forward and 5 steps back some days, then reap the rewards as the hard work, dedication and persistence pays off. It takes time. It’s not…
Retaining, Training or Harnessing Talent
There are a lot of conversations about the mass resignation happening in the US. Will Australia face it too? Has it started already? Some businesses and industries are struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…
Going Back to Basics
A recent learning to share. We got a dog through Covid and I’ve hurt my shoulder/arm with excessive ball/stick throwing. 🙁 Not something I’d have thought would be an issue, however exacerbated with all the mouse and repetitive tech usage, sitting at a computer. So yes a pain, discomfort, however like with everything, there is…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.