Tag Archives: Productivity
Workshopping the 3P’s
How often do you get your tourism team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on your tourism product (or service), process, or spend time talking about your people? I love using the 3P’s technique. Product, Process and People Often many businesses get caught…
Taking Power Breaks
Lots of people are anxious, stressed, stressed out, and some at complete burnout phase; running on empty with the extremely intense experiences we’ve been living through personally and professionally these last few years; especially in tourism. We often think we need a break, time out, and we might try to grab a few minutes during…
3 Steps to Turn Chaos into Clarity
Too much on your mind? Being pulled from pillar to post? It can look and feel like chaos. When you’re leading a team, growing tourism business, and looking after customers and clients, it can be very busy being all things to all people. Except for the one person that matters the most. YOU. Maybe you’re…
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling…
Learning to Delegate
Delegation doesn’t necessarily come naturally to everyone. If you had parental influence anything like mine, the mantras were “If a job’s worth doing, it’s worth doing well” and “If you want a job done well, do it yourself”. Yes literally, that’s what I grew up with. I watched my Dad, an amazingly hard working man,…
Beating the Back to Work Blues
Happy New Year! I know you work in tourism, but you might be lucky enough to have had some time off over this silly season. Coming back to work after any holiday is always tough. I love my work, my clients, and my team yet honestly, I still get those holiday blues. I thought these…
When Personalities Collide
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much…
Workshopping the 3P’s
How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on the product (or service), process, or spend time talking to people. I love using the 3 P’s technique. Product, Process, and People Often many businesses get caught up or…
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…
Planning for Success
Anyone else love this time of year and getting the planning tools out and into action? Whilst most of us have best intentions of doing it at the end of the year in preparation for the new year, you’re certainly not alone, if you haven’t got the plan for ’22 all sorted yet. Particular as…
Is it Fact or Feeling?
Ever find yourself getting caught up rehashing a situation from work, its 3am and it’s still playing out in your head? Or getting worked up over something in the middle of the day, that distracts you from the to-do list, taking action etc. My client Lisa used to have it happen quite a bit. Till…
Do you have a PQ Powered Culture?
Did you know only 20% of teams ever achieve 80% of their potential? Is your team one of the 20% of High Performers or one of the 80% that achieve less? A bit less or perhaps a lot less. Many business leaders share their numbers with us. How well the business is doing (or not).…
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour…
Avoidance is doing Immense Damage
So the irony of this blog, is it sat in my DRAFT box for over a week. I started writing it several times over, the page has been sitting blank with thoughts swirling around, then I parked it and left it because… well I didn’t really know what to say exactly, precisely… wasn’t sure it…
WELL-BEING must come first
Are you feeling overwhelmed, anxious, way more tense than normal… is EVERYTHING taking its toll? Is your resilience low, vitality vanished and are you feeling flatter than ever before? If not… that’s fantastic, and if yes, perhaps this is you or someone you know, friend, family member, colleague or a team member, then please read…
Follow Through or Follow Up
What do you do in order to ensure accountability across the business? Recently my soccer girls were practicing penalties and corner kicks. Each of them would line up and be super focused on taking the kick… however what the majority of them didn’t realise until we spoke about it was… it was all about the…
Clearly Defined Job Descriptions
Each week prior to our game, I map out the positions on the pitch, specifically who is where and when. Then during training we talk zones, roles, skillset and requirements. Then each game it’s clear, visual and we talk again about zones, roles and strengths. When someone is doing a throw in, are they a…
Measuring Growth & Improvement
At a recent school dinner the principal spoke about the numbers. Specifically the number of books the kids used to borrow from the library. They then did a rebuild, a re-arrangement, they relocated the books and created a whole new plan – all focused on getting the number of books borrowed to increase. It did…
Activated or Stressed Out
Leadership is stressful. It’s intense. It’s not for the fainthearted, in more ways than one. In the past months, I’ve seen a very concerning and marked increase in coaching conversations with words like “overwhelmed, manic, flat to the floor, no end in sight, stressed out, can’t concentrate, not sleeping, petrol tank empty, burnt out, not…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.