Category Archives: Tourism

Do you have a PQ Powered Culture?

Did you know only 20% of teams ever achieve 80% of their potential? Is your team one of the 20% of High Performers or one of the 80% that achieve less? A bit less or perhaps a lot less. Many business leaders share their numbers with us. How well the business is doing (or not).…

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Keeping your Zen On!

At the moment, being in tourism is pretty stressful! When we all have our own family and personal commitments this time of year brings, your tourism business is likely a big part of bringing lots of people together, connecting, and celebrating too. Like many tourism businesses now, you might also be understaffed. Then there’ll be…

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Presupposing a Team’s Potential

One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of…

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What Role do you Play?

I was chatting with a great leader the other day. They hold a senior executive role within a tourism business. He’s passionate, amazing with people, and with great technical skills. However… here’s the big BUT coming. He is SO caught up in the day-to-day that he can’t step away and be strategic, plan or focus…

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Activities to Improve Skill & Capability across the Tourism Team

What activities does your business undertake daily to improve the skill and capability of the team? By way of example – any of these; Team meetings Staff training Onboarding new starters Performance development Strategic planning session Constructive feedback conversations And there is so much more… Are you doing any of these today or something else?…

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Retaining, Training or Harnessing Talent

There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it started already? The tourism industry is also currently struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…

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Delivering the Ultimate in Guest Experience

What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests…

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