Tag Archives: Managing People
Workshopping the 3P’s
How often do you get your tourism team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on your tourism product (or service), process, or spend time talking about your people? I love using the 3P’s technique. Product, Process and People Often many businesses get caught…
Speed of Recovery
There are many reasons teams are slow at recovering from challenges, and yet SPEED of RECOVERY is one of the most important factors for high-performance teams. At no point, can we ever say it’ll be smooth sailing and clear skies? Every business has its challenges, as every team does, and so it’s not about wishing…
The Top 10 Tendencies Obstructing Human High Performance
Recently delivered several workshops on this topic, and we discussed specifically the Top 10 Tendencies that are obstructing human high performance. Particularly impacting workplace culture, routines and habits, communication, competitiveness, adherence to process/rules and so much more. Each team that participated was fortunate enough to be in the ‘Pro-Team’ category (a 7-8/10), already a professional…
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of…
Customer Health Check-Up
In my work with tourism businesses lately, we’ve been exploring ALL things customer journey. Are you familiar with your customer’s journey? Have you mapped it recently, taken time to dive in and explore deeply where the customer is at? What their deepest frustrations, fears, wants and aspirations are? Or have you continued to keep selling…
Learning to Delegate
Delegation doesn’t necessarily come naturally to everyone. If you had parental influence anything like mine, the mantras were “If a job’s worth doing, it’s worth doing well” and “If you want a job done well, do it yourself”. Yes literally, that’s what I grew up with. I watched my Dad, an amazingly hard working man,…
Presupposing a Team’s Potential
One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of…
Retaining, Training or Harnessing Talent
There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it started already? The tourism industry is also currently struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…
Stop Avoiding Difficult Conversations
In your tourism business you might manage a team, lead the business, need to talk to superiors, work with clients, or at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion…
Managing the Whelm
How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Think…
Focus is a Super Power
Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster…
Piggy in the Middle
On our recent school holidays, we found warmer weather and hit the pool. So much fun and great to get some sun and warmth onto our bodies after this weird and wet Sydney weather. One of our family favourites is the game Piggy in the Middle. The kids now 11 and 13 love pegging…
When Personalities Collide
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much…
Workshopping the 3P’s
How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on the product (or service), process, or spend time talking to people. I love using the 3 P’s technique. Product, Process, and People Often many businesses get caught up or…
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…
Keeping your Zen On!
At the moment, it’s all pretty stressful! Whether you’re in iso, back to work ‘as if it’s business as normal’, maybe you’re remote and back on teams/zoom or perhaps you’ve been doing the January juggle with kids and work – it’s full on. No matter what the ‘current scenario’ looks like for you; your self-care…
Planning for Success
Anyone else love this time of year and getting the planning tools out and into action? Whilst most of us have best intentions of doing it at the end of the year in preparation for the new year, you’re certainly not alone, if you haven’t got the plan for ’22 all sorted yet. Particular as…
Is it Fact or Feeling?
Ever find yourself getting caught up rehashing a situation from work, its 3am and it’s still playing out in your head? Or getting worked up over something in the middle of the day, that distracts you from the to-do list, taking action etc. My client Lisa used to have it happen quite a bit. Till…
Aligning Individual Capability to Business Needs
What a business needs at any given point in time can vary, however did you know there are specific phases of growth a business will go through? And do you know it is possible to get specific data on the Individual capability and know how individuals, a team or department and/or whole business team will…
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.