Category Archives: Leadership

Delivering the Ultimate in Guest Experience

  What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that…

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Managing the Whelm

How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Think…

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Focus is a Super Power

Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster…

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Piggy in the Middle

  On our recent school holidays, we found warmer weather and hit the pool. So much fun and great to get some sun and warmth onto our bodies after this weird and wet Sydney weather. One of our family favourites is the game Piggy in the Middle. The kids now 11 and 13 love pegging…

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When Personalities Collide

So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much…

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Raising Our Standards

Raising Our Standards

In the words of Tony Robbins “The ONLY THING that will… ❤️ change our lives 💼 change our businesses 💵 change our money/wealth 🫂 change our relationships Is raising our standards. 💯 The only thing that changes our life long-term is when we raise ⬆️ our standards. So what does that mean? 👇 We all…

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3 Ways to Re-gain Momentum

  Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day-to-day. Their pace was hectic, they were going fast and they were actually great at doing it. However, they weren’t actually loving who they were being and weren’t able to focus on what…

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Different Learning Styles

  Have you ever stopped to consider how you best learn? Recently undertaking an 8 week pottery course, really shone a new light onto this very topic for me. Whilst I’m used to it in the business sense, this course was a classic reminder of how we are all different. Of the 5 in our…

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Team Culture under Pressure

  Rain, rain, go away and come again another day! Depending on where you are in the world, you may or may not have experienced, yet again another ‘rain’ event. It’s testing our metal here in Sydney, as everything is very wet and very soggy. This morning despite the torrential downpour, girls and parents hit…

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PH_Workshop 3Ps

Workshopping the 3P’s

How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on the product (or service), process, or spend time talking to people. I love using the 3 P’s technique. Product, Process, and People Often many businesses get caught up or…

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Specific Steps to Success

With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…

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Adjusting Perspective

How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own…

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Creative Juices flowing Again

Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I…

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Bravery at the Front

“She must be fearless” my brother James said. “Actually she’s not” I replied. On Anzac Day, Lucy my 11-year-old rose early, the alarm ringing at 5.45 am. She’d been up for half the night, nerves taking hold. Each year for the last few years, she’s committed to playing The Last Post at 6 am and…

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Two Great Fundamentals in Business

There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…

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Nature or Nurture

There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when I’m both at my best and my worst. All of my best traits can shine through and all of my worst too. And by worst I mean ugly. When I’m stressed, I get mean, snappy,…

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Taking Power Breaks

Taking Power Breaks

Lots of people are anxious, stressed, stressed out and some at the complete burnout phase. Running on empty with the extremely intense experiences we’ve been living through personally and professionally these last couple of years. Whilst there is a lot to diagnosis and solutions, here is a quick technique that can be highly effective with…

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Ready to Present

Ready to Present

Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the…

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Getting to Goal

What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…

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Positively Patient

Like many after 2 years of avoiding it, Covid entered the house in March. We all got it. Hit heavy and hard. So many lessons from the journey around patience and perseverance. Also a timely reminder about one’s own mortality and putting the oxygen mask on self first. Whilst many have experienced mild even no…

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