Tag Archives: Talent Development
Delivering the Ultimate in Guest Experience
What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that guests…
Team Culture under Pressure
Rain, rain, go away and come again another day! Depending on where you are in the world, you may or may not have experienced, yet again another ‘rain’ event. It’s testing our metal here in Sydney, as everything is very wet and very soggy. This morning despite the torrential downpour, girls and parents hit…
Aligning Individual Capability to Business Needs
What a business needs at any given point in time can vary, however did you know there are specific phases of growth a business will go through? And do you know it is possible to get specific data on the Individual capability and know how individuals, a team or department and/or whole business team will…
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour…
Avoidance is doing Immense Damage
So the irony of this blog, is it sat in my DRAFT box for over a week. I started writing it several times over, the page has been sitting blank with thoughts swirling around, then I parked it and left it because… well I didn’t really know what to say exactly, precisely… wasn’t sure it…
Working on Development Areas
Do you have a system for working out how to improve certain skills? If we needed help with xl – we can do an xl course. If we wanted to learn to play tennis – we could join a tennis group. If we wanted to get better at parenting, we could read the plethora of…
Individual Development Plans
Do you have one? Do you know what your strength areas are? Do you know what you’re working on improving for 21/22? At this time of year many businesses have completed or are working through their performance review processes, getting and giving feedback. It’s an interesting time of year and it’s when many businesses either…
WELL-BEING must come first
Are you feeling overwhelmed, anxious, way more tense than normal… is EVERYTHING taking its toll? Is your resilience low, vitality vanished and are you feeling flatter than ever before? If not… that’s fantastic, and if yes, perhaps this is you or someone you know, friend, family member, colleague or a team member, then please read…
Clearly Defined Job Descriptions
Each week prior to our game, I map out the positions on the pitch, specifically who is where and when. Then during training we talk zones, roles, skillset and requirements. Then each game it’s clear, visual and we talk again about zones, roles and strengths. When someone is doing a throw in, are they a…
Do you have a Pro-Team?
Do you have a Pro Team? Talking through our ‘Show-up Factor’ Framework today with a group of Leaders. What sort of team do you have? Two key ingredients for high performing teams: Accountability and Communication. The Pro Team has both. They’re Showing Up. Whoa Team are good on the accountability, yet perhaps lower on…
Facing Difficult Conversations
Here’s a few ideas on how to stop avoiding the difficult Conversations and be courageous for constructive conversations instead! Are you needing to have a conversation with someone? It could be a business discussion or something personal. It’s on your mind. It’s been niggling, bugging you and you’ve been putting it off? Firstly – ask…
Overcoming Presenting Nerves
“Staring out across the audience, I could feel the nerves wanting to take over, the feeling of dread coming back into the pit of my stomach… NO, I said to myself, you’ve got this. I focused on the far wall of the room, just slightly above everyone’s head and breathed, in and out, in and…
Calm for Christmas
The sound of laughter, the smells of Christmas, red and green everywhere, a present is passed to you with the words ‘Merry Christmas’ and despite the beauty, joy and family in front of you, surrounding you, it’s hard to be present and focused. With so much on your mind, the presence of family or friends…
How to Set Aside Unrealistic Expectations
As a child needs time to learn to ride a bike, play tennis, pick up and develop new skills, adults do too. We can have some pretty unrealistic expectations of people in the business world. Frequently hearing words like “they should be able to lead, they should be able to communicate, why can’t they listen,…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.