Tag Archives: team building
Mastering Difficult Personalities: Unleashing Positive Intelligence for Effective Leadership
With the dynamic and evolving industry that tourism is, I believe exceptional leadership is the cornerstone of success. As leaders in the tourism industry, it’s not uncommon to encounter challenging personalities within your team. These situations, while uncomfortable, hold valuable lessons and opportunities for growth. For individuals, a team and a business. Let’s delve…
Seizing Opportunities: Unleashing the Potential of Existing Talent for Tourism Business Growth
As the entire industry grapples with global staff shortages, I’d like to suggest it’s time to shift perspective and embrace a new approach. Rather than fixating on shortages, and the constant search for new staff, what about if the focus could be on the untapped potential existing within current team members? Are we fully aware…
5 Strategies to Address Staff Shortages and Improve Customer Experience
Tourism businesses are weighing up the situation, with seasonal impacts, domestic travellers now loving being back overseas, and our favoured international travellers not returning as quickly as we’d like. It’s easy to hesitate around staffing up, it’s likely that head counts are being reduced because the coming months aren’t what was predicted or hoped for.…
Learn. Do. Teach.
When it comes to teaching and training staff, we love the LEARN DO TEACH model. As tourism business leaders, we’ve learnt a LOT. And we’re great DOer’s. Where I frequently see the gap is the ability to TEACH. Not because we can’t teach….. It lies in our lack of system and process to teach ie.…
Focus on Attraction not just Recruitment
Do you talk about your team? Do you mention them on your business website or showcase them on social media? Do you share their skillsets, expertise and amazingness? Do you have team meeting shout-outs, or go around the room and recognise someone on the team that’s been helpful, fabulous or done something special? Do only…
The Power Duo: Enhancing Business with Customer Journey and Employee Experience
In the world of business, there are two indispensable elements that I am truly passionate about the Customer Journey and the Employee Experience. These two pillars work in harmony to foster engagement, retention, productivity, and overall satisfaction. Furthermore, they’re instrumental in identifying areas for improvement and uncovering untapped opportunities, which may require ongoing attention or…
10 Reasons You Need to Map Your Customer’s Journey
In today’s competitive business landscape, understanding and enhancing the customer journey has become paramount, especially in the tourism industry. By delving into the intricacies of each touchpoint for your customers, we’ll explore the key benefits of having a customer journey map, shedding light on how it can optimise the customer experience, drive engagement, and provide…
10 Reasons Your Tourism Business Needs An Employee Experience Framework
A thriving tourism business understands that its greatest asset lies within its employees. Nurturing a positive employee experience has become essential for attracting and retaining top talent, driving productivity, and fostering a culture of innovation. In this blog post, we delve into the benefits of implementing an Employee Experience Framework, exploring how it can enhance…
The Top 10 Tendencies Obstructing Human High Performance
Recently delivered several workshops on this topic, and we discussed specifically the Top 10 Tendencies that are obstructing human high performance. Particularly impacting workplace culture, routines and habits, communication, competitiveness, adherence to process/rules and so much more. Each team that participated was fortunate enough to be in the ‘Pro-Team’ category (a 7-8/10), already a professional…
Retaining, Training or Harnessing Talent
There are a lot of conversations about mass resignations happening in the US. Will Australia face it too? Has it started already? The tourism industry is also currently struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…
When Personalities Collide
So many business leaders say to me ‘Our team is so different. We have such different personalities!” Yes, we’re all very different, however, there are certainly also similarities. And whilst it is never about a cookie cutter one-size fits all, once you get a feel for the similarities and differences, it actually makes life much…
3 Ways to Re-gain Momentum
Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day-to-day. Their pace was hectic, they were going fast and they were actually great at doing it. However, they weren’t actually loving who they were being and weren’t able to focus on what…
Workshopping the 3P’s
How often do you get the team together? Are the meetings always operational or do you get a chance to be strategic? Do you focus on the product (or service), process, or spend time talking to people. I love using the 3 P’s technique. Product, Process, and People Often many businesses get caught up or…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…
Going Back to Basics
A recent learning to share. We got a dog through Covid and I’ve hurt my shoulder/arm with excessive ball/stick throwing. 🙁 Not something I’d have thought would be an issue, however exacerbated with all the mouse and repetitive tech usage, sitting at a computer. So yes a pain, discomfort, however like with everything, there is…
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour…
Working on Development Areas
Do you have a system for working out how to improve certain skills? If we needed help with xl – we can do an xl course. If we wanted to learn to play tennis – we could join a tennis group. If we wanted to get better at parenting, we could read the plethora of…
WELL-BEING must come first
Are you feeling overwhelmed, anxious, way more tense than normal… is EVERYTHING taking its toll? Is your resilience low, vitality vanished and are you feeling flatter than ever before? If not… that’s fantastic, and if yes, perhaps this is you or someone you know, friend, family member, colleague or a team member, then please read…
Follow Through or Follow Up
What do you do in order to ensure accountability across the business? Recently my soccer girls were practicing penalties and corner kicks. Each of them would line up and be super focused on taking the kick… however what the majority of them didn’t realise until we spoke about it was… it was all about the…
Clearly Defined Job Descriptions
Each week prior to our game, I map out the positions on the pitch, specifically who is where and when. Then during training we talk zones, roles, skillset and requirements. Then each game it’s clear, visual and we talk again about zones, roles and strengths. When someone is doing a throw in, are they a…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.