Tag Archives: Business Coaching

Delivering the Ultimate in Guest Experience

  What does it take to have happy customers? What keeps guests coming back time and time again or telling their friends and family? These two indicators are great measures of success in tourism to know when a product or experience has nailed it. That the delivery of the guest experience is so good, that…

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Managing the Whelm

How good are you at doing the ‘Whelm’? My client Sally has been great at it lately. It’s the feeling when it’s all too much, when the to-do list has gotten so big, it’s beyond unmanageable. We call it the Whelm. It starts to take over everything and impacts sleep, focus, energy and productivity. Think…

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Focus is a Super Power

Do you have this superpower at your fingertips? Ever have days when you wish you could shut the door, turn off all the surrounding noise, people, and commitments, and REALLY focus? I can. It’s one of my superpowers. One I use a LOT. Here’s why. I get stuff done when I’m super focused. It’s faster…

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Raising Our Standards

Raising Our Standards

In the words of Tony Robbins “The ONLY THING that will… ❤️ change our lives 💼 change our businesses 💵 change our money/wealth 🫂 change our relationships Is raising our standards. 💯 The only thing that changes our life long-term is when we raise ⬆️ our standards. So what does that mean? 👇 We all…

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3 Ways to Re-gain Momentum

  Jane and her team were a little stuck in their business. They were stuck being very operational. Caught up in the day-to-day. Their pace was hectic, they were going fast and they were actually great at doing it. However, they weren’t actually loving who they were being and weren’t able to focus on what…

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Specific Steps to Success

With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…

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Two Great Fundamentals in Business

There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…

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Ready to Present

Ready to Present

Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the…

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Getting to Goal

What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…

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Reflecting on the Quarter

It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day…

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For or Against

Best session ever with a client today. Reflecting on the growth, learnings and improvements made across the last 7 months. As well as a great summary document, we could see the data measuring the growth and momentum achieved. Do you ever stop and take stop of where you’re at and how far you’ve come as…

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Leadership Challenges

Today want to share a really personal experience supporting a young leader through a challenging period. It’s in-house, at home and it was a challenging time. This young man is Henry. He’s just turned 13. Last cricket season he captained the U11’s to win in the 2nd Division of Manly Warringah Rep cricket. It was…

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Managing Your Mindset

Leadership Lessons from Barty and Nadal. Wow what a couple of weeks of tennis! Extraordinary viewing. Whether you’re into tennis or not, there has been so much to learn from watching these professional athletes in action. Their ability to overcome challenges, dig deep, fight back, stay calm, maintain or regain their composure, to be strategic,…

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Planning for Success

Anyone else love this time of year and getting the planning tools out and into action? Whilst most of us have best intentions of doing it at the end of the year in preparation for the new year, you’re certainly not alone, if you haven’t got the plan for ’22 all sorted yet. Particular as…

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Motivation for the New Year

    P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…

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New Year – Fresh Start

    P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…

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Limping or Limboing

Limping or Limboing? Wrapping up 2021

So it’s a funny time of year, some businesses amping up for the festive season, some industries work through and others begin the wind down where everything stops and everyone takes a break. Some of us are feeling smashed and exhausted after a huge 12 months, others revitalised and refreshed…and some of us, probably not…

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Sharing the Big Wins

One of my fave things ever about being a coach, is cheering on the sidelines and watching the big wins. Seeing clients overcome challenges, dig deep, make progress, 3 steps forward and 5 steps back some days, then reap the rewards as the hard work, dedication and persistence pays off. It takes time. It’s not…

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Retaining, Training or Harnessing Talent

There are a lot of conversations about the mass resignation happening in the US. Will Australia face it too? Has it started already? Some businesses and industries are struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…

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Going Back to Basics

A recent learning to share. We got a dog through Covid and I’ve hurt my shoulder/arm with excessive ball/stick throwing. 🙁 Not something I’d have thought would be an issue, however exacerbated with all the mouse and repetitive tech usage, sitting at a computer. So yes a pain, discomfort, however like with everything, there is…

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