Tag Archives: leadership
Are You Caring For Your Casuals?
It’s no secret that motivation is an essential ingredient of success in any tourism business. But what motivates each of us is different, and this is especially true when it comes to our casual team members. In fact, research has shown that there are 6 human motivators that have an enormous impact on our behaviour…
Build a Stronger Tourism Team and Grow Their Capabilities
Do you frequently find yourself climbing or falling into the problem box? Suddenly you’re the one in there solving everyone’s problems. Or do you love being the ‘go-to’, the guru answering all the questions? If you’re wanting to build a stronger tourism team and grow capability within others, it’s really important to stay out of…
Presupposing a Team’s Potential
One family holiday we decided to brave it and all go snorkelling. It seemed like a fairly mammoth effort getting everyone kitted out in wetsuits, snorkels and fins. In the back of my mind, I kept thinking it would just be easier to stay on the boat and enjoy the views and the sounds of…
Stop Avoiding Difficult Conversations
In your tourism business you might manage a team, lead the business, need to talk to superiors, work with clients, or at home with a partner, or dealing with children, these types of conversations are around us all day long. Are you needing to have a conversation with someone? It could be a business discussion…
Specific Steps to Success
With the end of June around the corner, it’s the ideal time for checking in and asking “Are we set for success for 22/23?”. Whilst things had been very challenging through and with Covid, Matty and her team had been able to get things back on track and refocused particular across the last 8 months.…
Adjusting Perspective
How well are you able to adjust your perspective? Are you able to put yourself into the other person’s shoes and see things through their eyes? Do you shift your viewpoint depending on what others say or can you flex your perspective on any given day? Or do you sit firmly entrenched with your own…
Creative Juices flowing Again
Hi there, I’m back! Did you miss my blogs? A lovely client of mine called me out the other day and said “I haven’t seen any of your blogs pop up on my feed lately”. Whilst I could have used the FB algorithms as an excuse, I didn’t. I fessed up and said. ‘Mmm, I…
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day…
Know when to Stop and Take Stock
How often do you stop and take stock with how you, the team and business are tracking? In the last 18 months with so much going on, it’s been pretty easy to get VERY caught up in the day to day. Dealing with the urgent priorities. We get very used to that pattern of behaviour…
Running on the Smell of an Oily Rag
Every heard this expression ‘Running on the Smell of an Oily Rag’? It was a saying my old boss used to use when we talked about her doing 70 hour weeks. I’d often wonder “How is it that she is still standing? It can’t be that healthy?” Unfortunately it’s an easy trap to fall into.…
WELL-BEING must come first
Are you feeling overwhelmed, anxious, way more tense than normal… is EVERYTHING taking its toll? Is your resilience low, vitality vanished and are you feeling flatter than ever before? If not… that’s fantastic, and if yes, perhaps this is you or someone you know, friend, family member, colleague or a team member, then please read…
Leadership Lessons from Ash Barty
Did you notice how many times Ash Barty talked about her team after her Wimbledon win? Several times. She’s an extraordinary role model not only in the sporting world, we can learn a lot about her successes and apply them into the business world. One of the most interesting facts that has come to light…
Activated or Stressed Out
Leadership is stressful. It’s intense. It’s not for the fainthearted, in more ways than one. In the past months, I’ve seen a very concerning and marked increase in coaching conversations with words like “overwhelmed, manic, flat to the floor, no end in sight, stressed out, can’t concentrate, not sleeping, petrol tank empty, burnt out, not…
On boarding New Team Members
Meet our newest team member. Yes cute, fluffy and a furball called Milo. Here’s a few reminders that really hit home, no matter what type of team member you’re welcoming on board. Are all the existing team members clear and in agreement on roles and responsibilities for onboarding and ongoing integration, training, management etc? Are…
Facing Difficult Conversations
Here’s a few ideas on how to stop avoiding the difficult Conversations and be courageous for constructive conversations instead! Are you needing to have a conversation with someone? It could be a business discussion or something personal. It’s on your mind. It’s been niggling, bugging you and you’ve been putting it off? Firstly – ask…
Overcoming Presenting Nerves
“Staring out across the audience, I could feel the nerves wanting to take over, the feeling of dread coming back into the pit of my stomach… NO, I said to myself, you’ve got this. I focused on the far wall of the room, just slightly above everyone’s head and breathed, in and out, in and…
Forget to Plan or Planning to Forget?
Only 1 month till Christmas. 2021 is around the corner. When it comes to ‘Planning’ it’s one of those words that evokes varying responses. Some people love planning and let’s face it some people don’t. For some it’s a finely tuned capability and they can plan every minute of the day, large projects, or small…
Back to Basics
Recently took the plunge on committing to a 12 month fitness program. Finished last year’s soccer season with an injury. So making choices this year and really had to reassess what help most. See, have this secret vision. Want to be a really fit and healthy 90 year old. With this in mind, the next…
Are your Values in Overdrive or Conflict?
Are your values in overdrive or conflict? One of the very first jobs I had was a ‘pinch me, I must be dreaming’ kind of job. Totally unreal and still to this day one of my most favourite ever. In fact as I get a little older, it’s the one I look back at now…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.