Author Archives: Genevieve Matthews
Bravery at the Front
“She must be fearless” my brother James said. “Actually she’s not” I replied. On Anzac Day, Lucy my 11-year-old rose early, the alarm ringing at 5.45 am. She’d been up for half the night, nerves taking hold. Each year for the last few years, she’s committed to playing The Last Post at 6 am and…
Two Great Fundamentals in Business
There are two absolutely fundamental requirements that I LOVE and ADORE in business. Both the Customer Journey and the Employee Experience. Both go hand in hand for ensuring engagement, retention, productivity and satisfaction. They’re also terrific for at the very least identifying the gaps and opportunities, which may still be a work-in-progress (possibly constantly) or…
Nature or Nurture
There is nothing like school holidays and the juggle of working life and motherhood to test one’s mental. It’s when I’m both at my best and my worst. All of my best traits can shine through and all of my worst too. And by worst I mean ugly. When I’m stressed, I get mean, snappy,…
Ready to Present
Getting ready this week for a Customer Service training for a team in-house. Thought you might like a few ideas for getting ready to present whether it’s a 1-1 meeting, team meeting, workshop, board meeting etc. Do you ever find yourself stressed out and anxious about having to present? Or perhaps a little under the…
Getting to Goal
What does it take to get to goal? What does it mean for you to get to goal? In Weightwatcher’s world – it’s about hitting the number that you’d stated you wanted to get to at the beginning of the program. Back in Sept. I put a number into the app, wrote some reasons why…
Positively Patient
Like many after 2 years of avoiding it, Covid entered the house in March. We all got it. Hit heavy and hard. So many lessons from the journey around patience and perseverance. Also a timely reminder about one’s own mortality and putting the oxygen mask on self first. Whilst many have experienced mild even no…
Reflecting on the Quarter
It’s hard to believe that we’re about to finish Quarter 1 for 2022. How fast has that flown! Well it was fast here. Between juggling school holidays, weeks of rain and then Covid, feels like we’ve barely got the year started, then an office neighbour and I were laughing this morning about Ground Hog Day…
For or Against
Best session ever with a client today. Reflecting on the growth, learnings and improvements made across the last 7 months. As well as a great summary document, we could see the data measuring the growth and momentum achieved. Do you ever stop and take stop of where you’re at and how far you’ve come as…
Leadership Challenges
Today want to share a really personal experience supporting a young leader through a challenging period. It’s in-house, at home and it was a challenging time. This young man is Henry. He’s just turned 13. Last cricket season he captained the U11’s to win in the 2nd Division of Manly Warringah Rep cricket. It was…
Managing Your Mindset
Leadership Lessons from Barty and Nadal. Wow what a couple of weeks of tennis! Extraordinary viewing. Whether you’re into tennis or not, there has been so much to learn from watching these professional athletes in action. Their ability to overcome challenges, dig deep, fight back, stay calm, maintain or regain their composure, to be strategic,…
Keeping your Zen On!
At the moment, it’s all pretty stressful! Whether you’re in iso, back to work ‘as if it’s business as normal’, maybe you’re remote and back on teams/zoom or perhaps you’ve been doing the January juggle with kids and work – it’s full on. No matter what the ‘current scenario’ looks like for you; your self-care…
Planning for Success
Anyone else love this time of year and getting the planning tools out and into action? Whilst most of us have best intentions of doing it at the end of the year in preparation for the new year, you’re certainly not alone, if you haven’t got the plan for ’22 all sorted yet. Particular as…
Motivation for the New Year
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
Beating the Back to Work Blues
Coming back to work after any holiday is always tough. I love my work, my clients and team yet honestly, I still get those holiday blues. So thought these tips might be helpful to get you back in the zone, focused and ready for work. First things first am a big fan of the brain…
New Year – Fresh Start
P.S Whenever you’re ready… here are 4 ways I can help you develop and work on your business leadership capabilities: Download a free copy of The Leadership Maximiser Tool, a detailed Productivity and Performance Experience Lead with clarity and confidence. Minimise overwhelm and indecision. Be organised and focused to lead a flourishing team…
Is it Fact or Feeling?
Ever find yourself getting caught up rehashing a situation from work, its 3am and it’s still playing out in your head? Or getting worked up over something in the middle of the day, that distracts you from the to-do list, taking action etc. My client Lisa used to have it happen quite a bit. Till…
Limping or Limboing? Wrapping up 2021
So it’s a funny time of year, some businesses amping up for the festive season, some industries work through and others begin the wind down where everything stops and everyone takes a break. Some of us are feeling smashed and exhausted after a huge 12 months, others revitalised and refreshed…and some of us, probably not…
Sharing the Big Wins
One of my fave things ever about being a coach, is cheering on the sidelines and watching the big wins. Seeing clients overcome challenges, dig deep, make progress, 3 steps forward and 5 steps back some days, then reap the rewards as the hard work, dedication and persistence pays off. It takes time. It’s not…
Retaining, Training or Harnessing Talent
There are a lot of conversations about the mass resignation happening in the US. Will Australia face it too? Has it started already? Some businesses and industries are struggling to find people and fill roles. Some businesses are slicing and dicing to be leaner and meaner than ever before, regardless of longevity, loyalty and commitment…
Going Back to Basics
A recent learning to share. We got a dog through Covid and I’ve hurt my shoulder/arm with excessive ball/stick throwing. 🙁 Not something I’d have thought would be an issue, however exacerbated with all the mouse and repetitive tech usage, sitting at a computer. So yes a pain, discomfort, however like with everything, there is…
Case Study:
The training was engaging and we had a great group to work with throughout the program. I feel better equipped to manage my stress at work. I am now more focused and better at setting priorities.
Wildlife Coast Cruises
Jess Patman
and Brett Lacco
Case Study:
I learnt a lot about communication and adaptability. Particularly how to find middle ground with people. I learnt a lot about how to deal with challenging behaviours with external stakeholder relationships.